Mission Statements

One of my favorite suggestions to business leaders is that they ask their teams, “Why are we here?”. I suggest that, if the answers they get are consistent and aligned with the company’s mission, the company is probably functioning efficiently – everyone is pulling…Read More

“Co-opetition”

Do you hate your competitors? Do you try to get in their way? Bring them misfortune? Our premise is that, if you cooperate with your competitors (co-petitors), you will all gain..  Brian Scudamore relates a story from his early business experience, when he tried…Read More

Successful Networking

Many business people have confided that they often feel uncomfortable starting a conversation, especially with a stranger, at networking events. Strangers are, of course, the most important people to talk with at these gatherings. That’s the whole point, right? – to meet new people and establish new…Read More

Emotional Intelligence

Business leaders who pay attention to their own and their associates’ emotional reactions to things they say and other stimuli in the workplace have…Read More

Customer Service

Great customer service by Duluth Trading Company! Read on to hear the rest of that story. Call me old-fashioned if you like – I believe it’s impossible to have a conversation by electronic data exchange, that is, by email or…Read More

Employee Poaching

In many industries, especially the high-tech industries, employee “poaching” is regarded as an effective way of finding talent. After all, hiring someone who has already demonstrated the skills, ingenuity, and work ethic you are seeking seems to make sense, right? Why take a chance on…Read More

My Move to Argentina

This message marks a significant change in my life and business. On the personal side of things, many of you who have talked with me recently know that, beginning in October this year, my primary residence and office will be in Cafayate, Argentina. For those who haven’t heard me on the subject of the delights…Read […]

Mindsets of Successful People

Lolly Daskal , President and CEO of Lead from Within , regularly studies the factors that make successful people successful. In this article  she describes the mindsets of many who perform well in professional and leadership roles. While these mindsets come more naturally to some than to others, it is possible to learn…Read More